In the unlikely event that the request cannot be resolved internally, you could file a claim through the applicable licensing and/or accreditation authorities, in our case:

Junta de Instituciones Postsecundarias (JIP)
PO Box 9023271, San Juan, PR 00902-3271 | (787) 722-2121
Processes and forms 

Middle States Commission on Higher Education (MSCHE)
3624 Market Street Philadelphia, PA 19104-2680 | (267) 284-5000
Processes and forms

National Council for State Authorization Reciprocity Agreements (NC-SARA)
3005 Center Green Drive, Suite 130 Boulder, Colorado 80301 | (720) 680-1600
Processes and forms

We encourage you to exhaust all possible options within the University to resolve your complaint.